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Honesty • Safety • Accountability

We Stand Behind
Every Treatment

Most dental treatments are completed without serious complications, but no dental procedure is entirely without risk. Healing, anatomy, medical conditions and individual biological response can affect treatment outcomes even when appropriate clinical protocols are followed.
If you experience an unexpected concern after treatment, we will listen, assess the situation, explain what we find and help determine the appropriate next step.

A Word from Our Team

We'd Rather Be Transparent Than Promise Perfection

No responsible dental clinic can promise that complications will never occur. Every patient heals differently, and outcomes may be influenced by anatomy, oral health, medical conditions, treatment complexity, habits and individual biological response.

What we can commit to is clear communication and appropriate follow-up. If something unexpected occurs after treatment, we will take your concern seriously, assess it appropriately and explain what happens next. We will not dismiss a genuine concern simply because treatment has already been completed.

This policy explains how we respond to treatment-related concerns and complications in clear, practical language.

Priority
Urgent Clinical Concerns
No Fee
Treatment-Related Review Consultation
Supported
Second Opinions at Any Time
Clear
Records & Follow-Up Information
Our Policy

What You Can Expect From Us

This policy explains how Tharish Dental Clinic responds when a treatment concern or complication occurs. It complements your individual treatment plan, informed-consent documents, aftercare instructions and any treatment-specific terms.
Treatment outcomes cannot be guaranteed, but every genuine concern will be taken seriously and assessed appropriately.

If a Complication Occurs

Unexpected symptoms after dental treatment can be worrying. If something does not feel right, please contact us. We will assess the concern, determine how urgently you should be reviewed and explain the appropriate next step.

You can contact us by phone, WhatsApp or email — Tell us what you are experiencing. Where helpful, we may ask for photographs or additional information before arranging your review.
We will assess the urgency of your concern — Urgent clinical concerns are prioritised according to severity. Non-urgent concerns will be answered as soon as reasonably possible during clinic operating hours.
We will arrange an appropriate clinical review — Where the concern is reasonably related to treatment provided by Tharish Dental Clinic, the complication review consultation will not carry an additional consultation fee.
A qualified dentist will assess the situation — Where appropriate, your treating dentist will remain involved. If another clinician, specialist or hospital can provide more appropriate or more timely care, we will arrange or recommend referral.
We will explain what we find — You will be informed about the likely cause where it can be determined, whether the finding is part of expected healing, available management options and what should happen next.
If additional treatment is required, we will discuss it with you — Any recommended remedial treatment, alternatives, relevant coverage and possible additional costs will be explained before proceeding whenever the clinical situation allows.
Your care will be documented — Significant complications, clinical findings, advice, treatment, referrals and follow-up plans will be recorded in your clinical record.
Our Second-Opinion Pledge

We support every patient's right to seek another professional opinion, particularly when considering complex treatment or when you would like additional reassurance about a diagnosis or treatment plan.
An informed decision matters more than keeping treatment within our clinic.

You may request another professional opinion at any time — You are free to consult another dentist or specialist outside Tharish Dental Clinic without pressure or judgement from our team.
We will support access to relevant clinical information — Appropriate copies of relevant treatment records, X-rays and other clinical information can be provided in accordance with applicable privacy and record-management requirements.
There is no pressure to continue treatment with us — If you choose to continue care elsewhere, we will respect your decision and assist with reasonable requests for information needed for continuity of care.
Another clinician within our clinic may also review your case where appropriate — This is considered an internal second review and should not be confused with a fully independent external second opinion.
Your confidence in your treatment decision matters to us.
"A second opinion should never be an uncomfortable request. Every patient has the right to understand their options and make an informed decision."
— Clinical Team, Tharish Dental Clinic
Our Core Commitments

Transparency in Every Step

Good follow-up care means clear communication, appropriate clinical assessment, accurate documentation and knowing when additional expertise is required.

Honest Communication
We explain your diagnosis, treatment options, relevant risks, reasonable alternatives and expected outcomes as clearly as possible so you can make an informed decision.
Treatment-Related Review
If you raise a concern reasonably related to treatment provided by Tharish Dental Clinic, the complication review consultation will not carry an additional consultation fee.

Any additional treatment or external costs will be discussed separately where applicable.
Access to Your Records
You may request appropriate copies of relevant treatment records, X-rays and clinical photographs in accordance with applicable privacy and record-management requirements.

The clinic retains the original clinical records required for clinical, regulatory and legal purposes.
Continuity of Care
Where appropriate, your treating dentist will remain involved in follow-up care. If another qualified dentist, specialist or medical provider can provide more appropriate care, we will arrange an appropriate handover or referral without unnecessary delay.
For Clarity

What Falls Within Our Policy

We want patients to understand both the concerns we will assess under this policy and the factors that may fall outside the clinic's direct control.
Being listed as covered means that the concern will be clinically assessed under this policy. It does not automatically mean that every additional procedure, replacement or external cost will be provided free of charge.

Covered Under This Policy
Unexpected post-treatment pain or sensitivity that requires clinical assessment
A restoration that fractures, loosens, debonds or appears not to fit correctly
Unexpected swelling, infection or healing concerns following a procedure performed at our clinic
An implant integration or early implant-healing concern requiring clinical assessment
Unexpected functional problems following treatment
A treatment-related complication reasonably associated with a procedure performed at Tharish Dental Clinic
Any other adverse clinical outcome that requires assessment to determine its cause and appropriate management
Review consultation and clinical assessment for a treatment-related concern, without an additional review consultation fee
Areas Outside Our Direct Control

Dental treatment is affected by biological, medical and behavioural factors that cannot always be controlled by the clinic.
We will still provide appropriate advice and clinical support, but additional treatment costs may apply where a problem is primarily related to circumstances such as:

Failure to follow important post-treatment instructions
Failure to attend clinically necessary follow-up appointments
New dental disease developing after the original treatment
Medical conditions or medications that materially affect healing
Smoking or other habits that significantly influence treatment or healing
Trauma, accident or injury occurring after treatment
Damage caused by inappropriate use of a restoration or appliance
Natural biological failure despite appropriate treatment and clinical protocols
Significant deterioration in oral health after treatment
Treatment subsequently altered or modified by another provider
Problems arising primarily from dental treatment performed elsewhere
Normal wear, ageing or maintenance requirements of dental restorations over time

Where additional treatment is recommended, we will explain the clinical reason, available options and any relevant costs before proceeding whenever possible.

Urgent Concerns

Some Symptoms
Should Not Wait

Most post-treatment symptoms settle with normal healing, but some need prompt attention. Use the guide alongside to decide who to contact first.

Thailand Emergency Medical Services 1669

Do not wait for an online response or routine dental appointment if you believe the situation may be life-threatening.

Level 1
Contact Tharish Dental Clinic Promptly
Call us as soon as possible if you experience:
Increasing swelling
Significantly worsening pain
Persistent bleeding
Fever or signs of infection
A significant medication reaction
Persistent numbness after a procedure
Another unexpected symptom causing concern
Level 2
Seek Emergency Medical Care Immediately
Call 1669 or go to the nearest hospital for:
Difficulty breathing or swallowing
Rapidly increasing facial or neck swelling
Loss of consciousness
Signs of a severe allergic reaction
Uncontrolled major bleeding
Another potentially life-threatening condition
We're Here

Have a Concern?
Please Reach Out.

If something feels different from what you expected after treatment, please contact us.
You do not need to decide for yourself whether the problem is serious before asking for advice. Tell us what you are experiencing and our team will help determine the appropriate next step.
Many post-treatment symptoms are temporary and part of normal healing, while others require clinical assessment.
When in doubt, asking is better than waiting and worrying.

For potentially life-threatening symptoms, seek emergency medical care immediately rather than waiting for a response from the clinic.